Check-in, done before they arrive.

Instead of filling in a card at the counter, the guest gets a secure link before arrival and completes check-in on their own phone. No app, no account, just a short stepped form that saves as they go, so an interruption never means starting over.

They add the lead traveller's details, anyone else in the party, their expected arrival time and a note if they have one. Where you ask for it, they upload a photo of an ID document and add a typed signature to confirm. The exact fields follow the rules of the country you operate in, so guests are only asked for what actually applies.

If a city or tourist tax applies, the guest sees a clear preview of it during check-in. It reads in the same seven languages as the rest of the app, so a guest who does not speak the local language can still complete it.

Every completed check-in arrives on the staff arrivals board, drawn automatically from your upcoming stays within the window you set. Your team can send or resend the pre-arrival invite by email, confirm a guest's ID in person against what they submitted, and work a compliance queue rather than a stack of paper.

When a guest cannot use the link, staff can complete or attest the check-in by hand, so nobody is ever stuck. Guest details are encrypted at rest and purged on a retention schedule you are not left to manage yourself.

For hotels in Portugal, Monsieur is built to submit the boletim de alojamento electronically to SEF and AIMA through the SIBA service, using your hotel's own SIBA credentials. You enter them once, validate them without sending any guest data, and the arrivals queue handles the rest.

Elsewhere, check-in still gives you a clean, structured, encrypted record of every arrival, with the fields your jurisdiction expects. Tell us where you operate and we will confirm exactly what Monsieur can do for your country before you switch it on.