Chat with reception
A verified guest opens Messages and writes to the front desk. Replies land in real time, grouped by day, with a clear sent state and a tap to retry if their signal drops.
Guest messaging
A front desk in the guest's pocket.
Your in-house guests message the front desk straight from their phone, and your team answers from one shared inbox. It is always on for anyone with a stay, reads in their language, and needs no app. Messages arrive and replies land in real time.
One inbox for the team
Every conversation lands in a shared staff inbox with the room, the unread count and who it is assigned to. Filter by unread, yours, open or snoozed, search the lot, and pick up where a colleague left off.
In their language, always on
Reception chat is there for every guest with a stay, with nothing to switch on and nothing to download, and the guest side reads in all seven built-in languages.
One thread, all stay.
The guest writes from their room, the pool or the lobby and sees your replies as they come in. Messages are grouped by day, a jump chip appears when new ones arrive, and a message that failed to send can be retried with a tap.
It is plain and quick, and there is no app to install.
Answer from one place.
Your team works from an inbox, not a pile of channels: search every conversation, filter to what is unread or assigned to you, snooze what can wait, and hand a thread to a colleague.
Each conversation shows the room, the status and the last message at a glance, and an optional draft-with-AI helper is there for a faster first reply.
Start in-app, add more when you are ready.
Out of the box, guest messaging runs in-app between the guest and reception. Email, WhatsApp and SMS are built in and switch on once you connect them, so you can start simple and add channels as you need them.
The AI concierge is a separate, optional feature you turn on with your own provider. Guest messaging is a real conversation between your guest and your front desk.
How it works
From a guest question to a handled thread.
1
The guest messages reception
From their phone, in their language, with no app and no wait.
2
It lands in your inbox
With the room, the status and who is on it, live.
3
Your team replies
Search, assign, snooze or answer, and the guest sees it at once.
Questions
Guest messaging questions.
Do guests need an app to message us?
No. Any guest with a verified stay opens Messages in the browser and writes to reception. There is nothing to download.
Where does our team see and answer messages?
In a shared staff inbox: filter by unread, assigned or snoozed, search everything, assign threads, and reply. Conversations update live.
Can we message on WhatsApp, email or SMS too?
Those channels are built in and switch on once you connect them. Guest messaging works in-app from day one, and you add the others when you are ready.
Is this the AI concierge?
No. This is a real conversation between your guest and your front desk. The AI concierge is a separate, optional feature you turn on with your own provider.
More of Monsieur
Explore the rest.
In-room ordering
Guests scan the room QR code, browse a branded menu and send an order to the room. Tickets land on a real-time kitchen display the moment they confirm.
Read moreOnline check-in
Guests fill in their details and sign before they arrive, from a secure link, so the front desk has a complete registration ready instead of a queue at the counter.
Read moreDigital room keys
The guest carries their room key on their phone, from a secure link with an add-to-wallet button, issued at check-in and revoked at checkout without a trip to the desk.
Read moreDigital guest directory
Replace the printed in-room compendium with a hotel information app. Organise it into sections, edit it from the front desk, and every in-house guest reads it from their phone.
Read moreServices and booking
Let guests request the spa, gym or any service from their phone, pick a time from your real availability, and confirm it from one board. Add to calendar is built in.
Read moreKitchen display
Every in-room order lands on a live board your team works from: grouped by outlet, a running clock on each ticket, a state you move by hand, and a chime you can switch on.
Read moreHow it works
The machinery underneath: automatic theming, the kitchen display, one staff console, and seven built-in languages.
See how it worksPut reception in every pocket.
Start a 30-day free trial. Guest messaging is included, in-app from day one, and we only charge once the trial ends.
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