Every guest who uses your in-room app becomes a profile: their stays, their orders, the notes your team adds, all in one place. It builds itself as guests order and check in, keeps contact details encrypted, and gives every guest a way to see or erase their own data. No import, no data entry.
The first time a guest verifies a stay, Monsieur creates their profile and links it across every stay after, so a returning guest is recognised, not re-typed. Contact details are encrypted and matched by a blind index, so your team can find a guest without exposing the data.
Open a profile and see the guest's stays, every order with its total, and the notes and tags your team has added, all on one timeline. The desk knows who they are talking to before they say a word.
Each profile carries its own consent, and every guest can see, export or erase their data themselves through a signed private link. Erasure removes the personal data and respects any legal hold. It is privacy by default, not an afterthought.
There is nothing to import. The moment a guest verifies their stay to order or message, their profile appears with the stay attached, and every order they place lands on it with its total.
A returning guest is matched to the profile they already have, so their history follows them from one visit to the next.
Find a guest by name or contact from the directory, add a tag or an append-only note, and set what they have consented to.
Contact details stay hidden until an admin reveals them, and every reveal is logged, so the data is there when your team needs it and protected when they do not.
Contact details are encrypted at rest and matched by a blind index, never stored in the clear. Guests get real self-service: a private link to export everything you hold or to ask for erasure, which the system carries out for you.
It is a guest record for your team, not a marketing machine. There are no broadcasts, segments or newsletters here, just a clear profile of each guest and their stays.
To order or message, and their profile is created and linked to the stay.
Every order and stay lands on the profile with its total, visit after visit.
Search, tag, note and see the whole timeline, with contact details revealed only to admins.
No. Profiles build themselves. The first time a guest verifies a stay in your in-room app, their profile appears and links to every stay after. There is nothing to upload.
Their stays, every order with its total, the tags and notes your team adds, their language and their consent. Contact details are encrypted and shown only to an admin, with each reveal logged.
Yes. Every guest has a private link to export everything you hold about them or to request erasure, which Monsieur carries out and records, honoring any legal hold.
No. It is a guest record and history for your team, not a campaign engine. There are no broadcasts, segments or newsletters, just a clear profile of each guest and their stays.
Guests scan the room QR code, browse a branded menu and send an order to the room. Tickets land on a real-time kitchen display the moment they confirm.
Read moreGuests fill in their details and sign before they arrive, from a secure link, so the front desk has a complete registration ready instead of a queue at the counter.
Read moreThe guest carries their room key on their phone, from a secure link with an add-to-wallet button, issued at check-in and revoked at checkout without a trip to the desk.
Read moreReplace the printed in-room compendium with a hotel information app. Organise it into sections, edit it from the front desk, and every in-house guest reads it from their phone.
Read moreLet guests request the spa, gym or any service from their phone, pick a time from your real availability, and confirm it from one board. Add to calendar is built in.
Read moreEvery in-room order lands on a live board your team works from: grouped by outlet, a running clock on each ticket, a state you move by hand, and a chime you can switch on.
Read moreYour in-house guests chat with the front desk from their phone, and your team answers from one shared inbox with search, assignment and snooze. Always on, in seven languages.
Read moreConnect your PMS and Monsieur mirrors your live reservations, rooms and guests, so only a real in-house guest can order, message or unlock a door. Mews, Apaleo, Cloudbeds and more. No PMS? Enter stays by hand.
Read moreThe machinery underneath: automatic theming, the kitchen display, one staff console, and seven built-in languages.
See how it worksStart a 30-day free trial. The guest CRM is included on every plan and builds itself from day one.
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