Connect your PMS and Monsieur mirrors your live reservations, rooms and guests, so only a real in-house guest can order, message the front desk or unlock a door. Monsieur reads from your system; it never rewrites your reservations. No PMS? Enter stays by hand and everything still works.
The moment you connect, Monsieur reads your in-house reservations, your rooms and your guest profiles and keeps them current, with upcoming stays too where your PMS supports it. Every guest feature runs off that live mirror, so the right guest always sees the right room.
Because the mirror knows who is checked in, ordering, chat and digital keys open for a verified stay and close the moment a guest checks out. A departed guest cannot keep ordering to a room that is no longer theirs.
Adapters for Mews, Apaleo, Cloudbeds, Beds24, Hostaway, RoomRaccoon, Stayntouch, Clock PMS and Octorate. You connect once with your own credentials, and they are kept encrypted.
An admin connects your PMS once from the settings screen, with the sign-in your provider uses, and Monsieur keeps the mirror current from then on. Your credentials are encrypted at rest.
Nothing about your reservations, your rates or your guest records is ever written back into your PMS. Monsieur reads, it does not rewrite.
On the systems that support it, a delivered order can post to the guest folio as a room charge, with reversals handled the same way. It is a separate switch, off until you turn it on, staff-controlled, and each charge posts at most once.
Leave it off and orders simply settle however you already collect. Nothing posts anywhere without your say-so.
Not every property runs a PMS, and Monsieur does not require one. Your team enters stays by hand, and ordering, messaging and keys all work exactly the same.
Connect a PMS whenever you are ready, and the live mirror takes over from the stays you were entering yourself.
An admin links your PMS with your provider sign-in, and the credentials are encrypted.
In-house and upcoming stays, rooms and guests mirror into Monsieur and stay current.
Each verified guest orders, messages and unlocks for their own room, and checks out cleanly.
Monsieur has adapters for Mews, Apaleo, Cloudbeds, Beds24, Hostaway, RoomRaccoon, Stayntouch, Clock PMS and Octorate. You connect with your own credentials and Monsieur keeps your reservations in sync.
No. Monsieur reads your reservations, rooms and guests to build a live mirror. It never writes your reservations, rates or guest records back. The one optional exception is posting a room charge to a guest folio, which you turn on yourself.
On the systems that support folio posting, yes, as an option you switch on. It is off by default, staff-controlled, and each charge posts at most once. You can also leave it off and collect however you do today.
No. Without a PMS your team enters stays by hand and everything works. You can connect a PMS whenever you are ready.
Guests scan the room QR code, browse a branded menu and send an order to the room. Tickets land on a real-time kitchen display the moment they confirm.
Read moreGuests fill in their details and sign before they arrive, from a secure link, so the front desk has a complete registration ready instead of a queue at the counter.
Read moreThe guest carries their room key on their phone, from a secure link with an add-to-wallet button, issued at check-in and revoked at checkout without a trip to the desk.
Read moreReplace the printed in-room compendium with a hotel information app. Organise it into sections, edit it from the front desk, and every in-house guest reads it from their phone.
Read moreLet guests request the spa, gym or any service from their phone, pick a time from your real availability, and confirm it from one board. Add to calendar is built in.
Read moreEvery in-room order lands on a live board your team works from: grouped by outlet, a running clock on each ticket, a state you move by hand, and a chime you can switch on.
Read moreYour in-house guests chat with the front desk from their phone, and your team answers from one shared inbox with search, assignment and snooze. Always on, in seven languages.
Read moreEvery guest who uses your in-room app gets a profile that builds itself: stays, orders, tags, notes and consent in one place, with encrypted contacts and GDPR export and erasure built in.
Read moreThe machinery underneath: automatic theming, the kitchen display, one staff console, and seven built-in languages.
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